Booking Conditions

Please note that the days mentioned in general terms and conditions are normal business days and that the day of departure is not calculated for the purpose of the charges for changes and/or cancellation.

Any changes to a reservation (ex. hotel, room category) will be subject to the following charges:

*A fee of $50 per transaction will be charged for any alteration or revision made to a reservation.
*A change of traveler name, tour date or tour itinerary within 45 days of commencement of services will be treated as a cancellation and new reservation; standard cancellation fees apply.
*Correction in name (whether full or partial) $10.00 fee per person, per change * Not applicable to Air or Car Rental see Cancellations.
*Change of Date: $50.00 fee per booking (additional fees may apply, due to Travel Dates)
*Change of Service: (Hotel, Tour, Villa, Apartment, Vacation Package etc.) $50.00 fee per booking (additional fees may apply, due to Travel Dates).

* All Other Products:
Reduced stay and/or expected return, partial or total change on location or “no show”: no refund.
Extended Stay: local rates and taxes will apply and must be paid on location.
Other Changes: Please contact your travel agent for details.

Charges will apply for any changes in customer reservations subsequent to the departure date, as long as the changes are possible. More specifically, ALITOURS’ representatives or the Service supplier will charge customers the applicable fees. No refund will be given for a price change resulting in a lower fare.

The following charges will apply to any cancellation, regardless of the cause:

CANCELLATIONS: The intention to cancel must be communicated in writing by the Traveler/Travel Agent and provided by either to Alitours. Cancellation penalties will be calculated based on the time notification is received by Alitours and are as follows:

Tours
• Cancellation received between 45 and 30 days prior to departure: 50% of the total cost per person.
• Cancellation received less than 30 days prior to departure: 100% of the total cost per person.

Villas
• Cancellation received between 59 and 45 days prior to departure: 50% of the total cost per person
• Cancellation received less then 44 days prior to departure: 100% of the total cost per person

Hotel
• Cancellation received more then 21 days prior to departure: $250 per person or 10% of total cost whichever is greater
• Cancellation received between 21 and 14 days prior to departure 50% of the total cost per person.
• Cancellation received less than 14 days prior to departure or for non-arrival: 100% of the total cost per person.

Car Rental
• $50 Non-refundable deposit- per car cancellation or no show for HERTZ groups: B – F; MAGGIORE groups: A-F, I
• $100 Non-refundable deposit per car cancellation or no show for HERTZ groups: I – H; MAGGIORE groups: G-Z

Custom Package/Private Service of any kind/ Pre-built Vacation Package
• Cancellation received more then 21 days prior to departure: $250 per person or 10% of total cost whichever is greater
• Cancellation received between 21 and 14 days prior to departure 50% of the total cost per person.
• Cancellation received less than 14 days prior to departure or for non-arrival: 100% of the total cost per person.

Sight Seeing/Transfers: Totally non-refundable

Air :Subject to terms and conditions of Airline rules & regulations contract.

Ask your Alitours Representative agent at the time of booking.

CANCELLATION BY ALITOURS INTERNATIONAL INC.:
Alitours reserves’ the right to cancel any booking made. In the event of such cancellation, all money received by Alitours will be refunded in full and shall constitute full settlement. No refunds will be made by ALITOURS for Travel Services either cancelled or unused subsequent to departure. Insurance premiums are non-refundable, in whole or in part, whether cancelled before or after the departure date. Bonuses included in packages are non-refundable and have no monetary value. All cancellation fees must be calculated based on the total amount of the products and Travel Services purchased including HST.

Prices are quoted in Canadian Dollars (CAD), unless otherwise indicated, and are based upon the prices of service providers, the exchange rate, the cost of fuel, taxes and other fees in force at time of preparation of the present brochure/site content. Transactions will be processed on Credit Cards in CAD funds, at the time of booking. All prices are subject to change without notice. Price reductions are applicable to new bookings only.

For Travel Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the services are provided has increase by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or Canada’s goods and services tax, is equal or greater than 7% of the price of the services, the customer may choose between full and immediate reimbursement of the services or the provision of similar services of the same price otherwise the difference in price shall be assumed by the client; no price increase may occur within 30 days preceding the date on which the services must be provided.

Reservations are strictly personal and must be accompanied by payment in full before they can be considered confirmed. Unless otherwise indicated in these Terms and Conditions, all amounts are per person. Final payment is required at time of booking.

Customers acknowledge and accept the following:

Changes:
Flights offered by ALITOURS are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights:
Flight schedules are subject to change without notice. All customers having purchased a package or air only with ALITOURS are entirely responsible for verifying the flight schedule with the airline and/or ALITOURS’ representative during the 24-hour period immediately prior to the departure and the return date. Customers having purchased air only must reconfirm their return flight within 24 to 72 hours prior to the scheduled take-off time. ALITOURS undertakes to notify customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure times or in case of cancellation of a flight.

Whenever customers book connecting flights, they have the responsibility to allow themselves sufficient time to make the connection. No control can be exercised over air carriers to guarantee flight schedules, which may be altered or affected by various circumstances. ALITOURS will not be liable for any change of schedule or a missed flight connection, including any additional fees incurred and special, incidental or consequential damages (including the carriage of baggage) arising from the foregoing, whether or not it had the knowledge that such additional fees or damages might be incurred.

Airport check-in:
It is recommended that customers arrive at the airport check-in counter at least three (3) hours prior to departure, failing which their reservation may be cancelled and their seats assigned to other customers, with no right of recourse.

Seat assignment:
Unless already pre-assigned, aircraft seating is conducted by staff at the air carrier’s check-in counter. In the event of the loss of confirmed First Class, Priority Class, Business, Executive or Club Class seats available with some air carriers owing to a change of air carrier, aircraft type or because of flight consolidation, refund by ALITOURS of the amount paid for Club Class service shall be deemed complete and final settlement.

Other applicable conditions:
Air transportation is subject to all applicable government regulations and is governed by the Montreal Convention, or the Warsaw Convention as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding.

Refusal to transport:
Removal of passengers: ALITOURS shall not be liable for neither refusal by itself or the air carrier to transport a passenger nor for the cancellation of a reserved space or removal of a passenger from an outbound flight and/or return flight due to, but not limited to, failure to present himself/herself for an outbound flight (no show), safety reasons to prevent the violation of any applicable laws of any country or to prevent any hazard or risk to such passenger, to any other person or property, or to the flight.

Tickets are made out in the name of the customer and are not transferable. Tickets are valid only on the dates and flights indicated. Unused portions of tickets may not be used for travel on other flights and are not subject to refund at any time.

Limits: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Customers must consult with their travel agent for applicable restrictions.

Liability: The provisions of the Montreal Convention, or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier, as well as the notice appearing on the passenger ticket and baggage check, govern the loss of and damage to baggage and establish the limits of the air carrier’s liability.

Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passengers’ baggage and property are transported, stored and handled at owner’s risk at all times.

Customers may purchase travel insurance, including trip cancellation insurance and out-of province health insurance, at time of booking. For information and details about the travel insurance plan best suited to their needs and the cost for such plans please ask your Alitours representative.

Some events are part of normal unpleasant occurrences which can happen when traveling abroad. The customer realizes this, solely assumes the consequences thereof and agrees that ALITOURS cannot be held responsible for any damages owing to such occurrences.

Living Standards:
Customers are asked to bear in mind and accept that living standards, religion, local practices and the political system at the destination, and the conditions there with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service disruptions:
Some services including water, electricity, air-conditioning, security, sanitary conditions, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet or vice-versa.

Food, water and beverages:
The food, water and beverages may not be up to North American standards. Accordingly, customers assume sole responsibility for any illness suffered while abroad or upon return owing to the quality of the food, water and beverages.

Social and sports activities:
Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels or cruises and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the customer’s stay.

Insects:
Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction:
To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, consider expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of ALITOURS, every reasonable effort will be deployed to promptly notify customers, however, it cannot be held accountable for any inconvenience caused to the client.

Holidays, school breaks, elections and conventions:
Customers may be subject to certain inconveniences, such as cancellation or unavailability of some services, when traveling during periods designated as school breaks, other holidays, elections or conventions. Because these periods vary according to country and relevant authorities, it is practically impossible for ALITOURS to provide any indication of such dates. Customers acknowledge and solely assume the possible consequences of traveling during these periods.

Customers acknowledge and accept that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 PM and check out by 11 AM to noon on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the customer of the check-out time when he/she checks in at the hotel. Whenever meals and/or drinks are included in the package, customers are eligible for meal and drink services from the time they check in to the time they check out.

Photographs or pictures appearing on the ALITOURS website should be used solely as an indication and shall not be construed as part of these Terms and Conditions. Customers are advised to make their selection according to price, location and services offered. Decor and furnishings may vary from room to room or from cabin to cabin, in accordance with the individual location on the hotel premises or on the ship.

If confirmed Travel Services are no longer available prior to the departure date or subsequent to arrival at destination, ALITOURS reserves the right to substitute them for comparable alternate Travel Services, or, alternatively, to cancel them. If the substituted Travel Services are of lesser value, the liability of ALITOURS shall be limited to the sole difference in cost. If the substituted Travel Services are of greater value, the customer will be required to disburse an amount equal to the difference between the price of the Travel Services purchased and that of the substituted Travel Services. The customer will be entitled to refuse such substitutions. In such a case, and in the event of a cancellation, the liability of ALITOURS shall be limited to the reimbursement of the price of Travel Services paid by the customer.

Changes to cruise itinerary: ALITOURS and the participating cruise line reserve the right to cancel, alter or re-schedule any timings, to omit one or more ports of call, to substitute alternative itineraries or to otherwise amend the cruising or the content of these holidays with or without prior notice to the passenger or his/her agent.

Statement to the Call Center Agent:
The individuals making a reservation are responsible for advising their Alitours  agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health:
Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication with them, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited.

Pregnancy:
The cruise lines will not accept passengers who will have entered their twenty-fourth (24th) week of pregnancy by the time their travel concludes. A medical certificate establishing the due date and fitness to travel is required.

The air carrier may refuse pregnant passengers for whom air travel may involve a risk to themselves or their unborn children. A medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask our call center agents for the air carrier’s policy in this regard.

Sports and activities:
Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the customer in any way. ALITOURS cannot be held responsible for any accident or mishap occurring at the destination during the practice of any sport and/or activity in which the customers participate of their own free will and initiative.

ALITOURS makes arrangements with air carriers, hotels, transfer operators, cruise lines and other independent parties to provide customers with the Travel Services they purchase. Although ALITOURS takes great care in selecting its service providers, it does not have any control over them and cannot be held responsible for their omissions, fault or negligence, or that of their employees, nor for any loss or damages suffered as a result thereof. Travel Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

TOURS shall not be liable for the quality or safety of activities and/or services (such as excursions, optional tours, activities, little extras and others) available at destination that customers may wish to participate in and which are not included in the package, nor for any other representation made by the operator of any such activities and/or services. Any written or oral contract for all such activities and/or services shall be deemed to be made between customers and the operator of such activities and/or services and shall be undertaken at the customers’ own risk of loss, damage or injury. ALITOURS shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such activities and/or services which are offered by third parties over whom ALITOURS has no control.

At destination, customers must contact the ALITOURS’ representative to get his/her assistance and to remedy any problem without delay. When the travel arrangements do not include the service of a ALITOURS’ representative, the client must contact either the hotel manager, the on-board purser or ALITOURS directly at the following e-mail address: customercare@alitours.com. Alitours must be given every opportunity to resolve customer complaints in destination. All concerns must be addressed to the customer service department. Only unresolved customer service issues, which were properly addressed at destination, can be submitted in writing within 15 days after the fact. Include any unused documents with the correspondence. Claims or demands received after 15 days will not be responded to. Please allow 60 days for processing. All correspondence must be directed through the travel agent of record. Alitours is not responsible for any representation made by travel agent, hotel employees, or suppliers of any kind. No agent or representatives of Alitours may waive any provisions of the terms & conditions. The invalidity of any provision contained herein shall not affect the validity of any other provision.

This agreement is governed by the laws of Ontario. The voiding of one or other of the clauses hereto shall neither annul nor invalidate this agreement which is known as the “Terms and Conditions”.