Rail/ Air/ Transportation Info

Pick-up from the AIRPORT: After travelers retrieve their luggage, they can locate the driver outside the doors of their designated exit in the arrival hall, (area after picking up luggage). Driver will hold sign with surnames. If driver, for whatever reason, has difficulties meeting travelers, he will notify our office immediately. In this case, we will notify the travel agent or agency, responsible for the booking. Please note the driver will have traveler’s flight information and will wait no more than 45 minutes after time stated on their voucher. In case of flight delay while en route (in air) driver will be automatically updated, however if travelers are tardy due to any other reason (for example change of flight#, change of airline, etc.) or they have difficulties locating the driver, travelers must contact their local Alitours representative (number found on voucher) to inform the driver and/or call driver's emergency number listed otherwise after 45 minutes grace time, it will be treated as a no-show. Transfers are totally non-refundable in no- show.    
Pick-up from the HOTEL: The driver will meet travelers in the concierge/lobby/entrance area of their hotel. If the driver, for whatever reason, has difficulties meeting travelers, he will notify our office immediately. In this case, we will notify the travel agent or agency, responsible for the booking. If travelers are tardy due to any other reason, or they have difficulties locating the driver, travelers must contact their local Alitours representative (number found on voucher) to inform the driver, and/or call driver's emergency number provided, otherwise after 45 minutes grace time, it will be treated as a no-show. Transfers are totally non-refundable in no-show.    
Pick-up from TRAIN ARRIVAL: After travelers exit train, they must meet the driver at the end of their arrival platform, or nearby designated area, by stations regulations, indicated by sings. The driver will be holding a sign with traveler's name on it. If the driver traveler, for whatever reason, has difficulties meeting the travelers, the driver will notify our office immediately. In this case, we will notify the travel agent or agency, responsible for the booking. The driver will have traveler’s train information and will wait no more than 45 minutes after time that is stated on their voucher. In case of train delay while on route, the driver will be automatically updated, however if travelers are tardy due to any other reason, (for example missed a train and have boarded an alternative train) or they have difficulties locating the driver, travelers must contact their local Alitours representative (number found on voucher) to inform the driver, otherwise after 45 minutes grace time, it will be treated as a no-show. Transfers are totally non-refundable in no-show cases.    
Pick-up from CRUISE PORT/HARBOR: The driver will meet travelers at the designated area provided by the cruise terminal/port authorities. For instructions on how to reach this area, travelers can ask a cruise ship member. If driver, for whatever reason, has difficulties meeting travelers he will notify our office immediately. In this case, we will notify the travel agent or agency, responsible for the booking. Please note the driver will have traveler’s cruise embarkation information and will wait no more than 45 minutes after time stated on the voucher. In case of cruise delay while en route (on the water) the driver will be automatically updated, however if travelers are tardy due to any other reason or they have difficulties locating the driver, travelers must contact their local Alitours representative (number found on voucher) to inform the driver, or call driver's emergency number listed otherwise after 45 minutes grace time, it will be treated as a no-show. Transfers are totally non-refundable in no- show.